📌 Forum Staff Rules

[Zizou]

What we expect from our forum staff — this applies to Moderators, Super Moderators, Community Managers and all management ranks.

Duties

• Keep forums clean: merge duplicates, move threads to the right forum, close resolved topics, remove spam.
  
• Handle reports and support tickets in a timely manner — use the templates and leave a clear note in the thread.
  
• Warn before punishing when the offense allows it; permanent bans only for serious or repeated offenses.
  
• Answer member questions honestly. If you don't know, say so and find out.
  

Limits

• Never abuse your powers: no banning people you personally dislike, no editing other members' posts to win arguments, no leaking private data (emails, IPs, ban reasons).
  
• Stay neutral in public disputes between members — if you're involved, hand the case to another staff member.
  
• Do not promise things you can't deliver (ranks, unban approvals, store items).
  
• Do not discuss staff matters in public channels or threads.
  
• Take criticism privately. A staff member arguing with members in public undermines the whole team.
  

Activity
Staff who disappear without notice get demoted. Need a break? Request inactivity through Admin Inactivity so nobody replaces you by accident. Full absence policy: Staff Inactivity Rules.

Being reported
If a member reports you, management reviews it like any other report. Handled calmly and fairly on both sides.

— UNCAP Management