Refund Policy
The rulebook and the fine print for the UNCAP community — written to be read, not buried.
Everything we sell is a digital service delivered by staff. This policy explains when money comes back — and when it does not.
1. Before activation
If your paid request (VIP, slot, coins, unban) has not been activated yet, you can cancel within 48 hours of payment for a full refund. Use your request code and contact staff via the Support page or Discord.
2. After activation
Activated digital services are generally non-refundable. Exceptions we always honour: accidental double payments, wrong-amount mistakes, or a service that was never delivered after the payment was verified.
3. Unban purchases
An unban fee is refunded if staff cannot lift the ban or your evidence shows the ban was wrong. If you get banned again for the same behaviour afterwards, the purchase is void without refund.
4. How to request
Contact staff with your request code (UC-XXXXXX) and the PayPal transaction reference. Refunds go back through PayPal to the original payer; processing can take a few days on PayPal's side.
5. Chargebacks
Open a PayPal dispute before talking to us and the related account is banned and all purchased services removed. Talk to us first — we are reasonable.
6. Donations
Donations through the Donations page support hosting, events and features and are voluntary contributions, not purchases — they are non-refundable except in cases of clear mistake.
Last updated: September 29, 2026 · Questions? Contact staff.
